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Do you remove other salon's/technician's work?I don't remove or infill other salon's/technician's lashes or nails. This is due to not knowing what products were used, how much time I will need to book to remove them. For nails, I can't see your natural nails to assess them before your treatment. Therefore, please attend your appointment with bare lashes and nails. Your appointment will be cancelled and the cancellation policy will apply.
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How far in advance can I book?Dover & Gillingham For makeup, nail, lash, brow & pedicure treatments you can book up to 2 months in advance. If you would like regular treatments, I recommend having at least 2 appointments booked at all times, especially for evening and weekend bookings. Makeup Mobile - You can book up to 2 years in advance. If you require a date beyond this, please get in touch. 07743 950463 beautybyemiliekent@gmail.com www.beautybyemilie.co.uk
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What if I need to reschedule, cancel or make changes to my booking?Dover & Gillingham You will need to give a minimum notice of 48 hours if you wish to reschedule, cancel all or any part of your booking to avoid charges stated in the policies provided. You will be sent emails about the booking fee & cancellation policy after making a booking. Please read them carefully. Check your spam/junk folder if you can’t find them or get in touch where we will be happy to resend.
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Can I arrive early to my appointment?Please be aware that at both salons there is limited space. Therefore, we ask you not to arrive more than 5-10 minutes where possible. If we are ready to see you early, we will be in touch with the details you provided via your completed Fresha forms.
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Can I bring someone with me to my appointment?Dover & Gillingham There is limited space at both salons therefore we cannot accommodate additional guests. This includes children and babies. We would like everyone to have an enjoyable experience and be able to indulge in some well-deserved "me time" so please do not bring anyone else with you. Please get in touch if you have any questions. 07743 950463
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What happens if I am late to my appointment?If you are more than 10 minutes late to your appointment, all or part of your appointment may be cancelled as per the cancellation terms & conditions you will be sent via Fresha.
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How can I pay?We take cash, card as well as Apple, Android & Google payat both salons. Want to earn cashback on your treatments? Download and register with the SumUpPay app on your phone then when you're at the salon you can scan the QR code displayed to earn cashback on your SumUp payments!
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Do I need to pay a booking fee when making a booking?Dover, Gillingham & Mobile Makeup Yes, a booking fee applies to all clients and locations to secure your booking. Booking fees can roll onto future appointments or be redeemed at the time of paying for your treatment. You will be sent emails about the booking fee & cancellation policy. Please read these carefully. Check your spam/junk folder if you can’t find them or get in touch where we will be happy to resend. For mobile makeup bookings, there is a different policy which will be sent to you before confirming your booking.
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Are you accepting new clients?Dover Yes, I am accepting new clients. Space is currently very limited on evenings and Saturdays so I recommend you have at least 2 appointments booked at all times if you require either of these days. Gillingham Yes, I am accepting new clients on Sundays & Mondays. Please bear in mind, appointments go quickly so booking in advance is always recommended.
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Do you have experience with anxious clients?Yes I do have lots of experience with anxious clients. And it's completely normal to feel anxious, especially when going somewhere new for the first time. Let me reassure you that I am a big advocate for mental wellbeing so making you feel welcome and comfortable is my priority. If at any point during your appointment you feel overwhelmed, please do just let me if there's anything I can do to help you whether that be taking a pause,or getting you a glass of water. I do love a natter but there's never any pressure to keep the conversation going if it makes you feel uncomfortable. We really are a lovely bunch of women at both salons, you only have to look at our reviews to see what our clients say about the time they spend with us. There's never any harm or shame adding a note to your booking to say you're anxious as I'll be able to support you better knowing this. Knowing what to expects helps so I thought I would add this to help put your mind at ease... To access the beauty salon upstairs, you'll walk through the hair salon downstairs and the stairs to the beauty salon will be on the right hand side. We'll be ready to welcome you at your appointment time so just come straight up! 😊
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How can I make a booking?Call or text: 07743950463 Email: beautybyemiliekent@gmail.com Facebook: Makeup & Beauty by Emilie Instagram: @beautybyemilie.kent Book online via Fresha Please specify which location you would like to book for to save confusion. Thank you!
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Do I need a patch test?If you are a new client or it has been 6+ months since your last treatment, you will need a patch test at least 48 hours before your treatment. You will need to book a patch test appointment to ensure we are there. It also gives you the opportunity to ask questions you may have and we can provide more information about the treatment. At both salons there is a strict; no patch test, no treatment policy. Patch tests are for your health and safety and to check the treatment is suitable for you. Patch tests are required for the following treatments: Lash Lift & Tint Lash Extensions Lash Tint Brow Tint
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How can I buy a gift voucher?Dover You can purchase a gift voucher at the salon or an e-gift voucher can be emailed to you or the recipient at a specific date and time. If you would like to purchase a gift voucher at the salon please get in touch so I can let you know when I will be there. Gillingham You can pop into the salon to purchase gift vouchers Tuesday - Sunday. Gift vouchers can be redeemed via Fresha by entering the code on checkout or by contacting us. Gift vouchers are valid for 6 months and cannot be refunded or exchanged for any monetary amount once purchased. Once gift vouchers have expired they hold no value.
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Can I insert an image, video, or gif in my FAQ? (Demo)Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Get Started” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
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How do I edit or remove the “FAQ” title? (Demo)You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under ‘Info to Display.’
Still have unanswered questions?
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